Give Customers Confidence Before Rollout.
CyberLearn brings the practical trust, privacy and deployment information partners need into one clear customer conversation. Evaluate the platform, prepare the environment and move into onboarding with fewer unanswered questions.
The information customers usually ask for, organised clearly.
CyberLearn’s trust approach supports the partner conversation without turning the public website into a repository for sensitive implementation details.
Privacy & Data Processing
Public privacy information, the DPA process and approved supporting material can be used in customer review and procurement conversations.
Legal documents remain subject to the latest approved versions.Authentication & Entra
CyberLearn supports Microsoft sign-in and Microsoft Entra employee synchronisation within the documented product scope.
Permissions and customer prerequisites are reviewed during onboarding.Mail Delivery & Reporting
Partners receive guidance for relevant mail delivery, allowlisting and phishing-reporting workflows across supported environments.
Customer-specific controls and licensing can affect the final setup.Operational Documentation
Deployment, reporting and support resources help technical teams and customer contacts prepare the rollout and document the agreed approach.
Detailed material can be shared through the appropriate partner or support route.A controlled path from evaluation to rollout.
Partners can use the trust and deployment material to structure the customer conversation, identify prerequisites and agree the technical next steps before the environment goes live.
Share the right material through the right route.
Some information belongs on the public website. More detailed documents are shared directly when a partner or qualified customer review requires them.
Public information
High-level product scope, privacy routes, supported Microsoft workflows and deployment expectations.
Available publiclyPartner onboarding material
Practical guidance supporting setup, customer preparation, allowlisting, reporting and operational handover.
Partner routeCustomer review material
Relevant legal, privacy and technical documentation shared according to the customer’s review and the current approved versions.
Request basedTrust statements backed by the current Data Processing Agreement.
CyberLearn’s data-processing framework defines responsibilities, security measures, subprocessors, retention and the customer’s rights. The public summary below is designed for early customer review; the current approved agreement remains the governing document.
Customer-controlled processing
The customer acts as controller and determines purposes, legal basis and documented instructions. Cyber Detector processes personal data as processor within that agreed scope.
EU/EEA processing framework
The current DPA describes hosting in ISO 27001-certified data-centre environments in Germany and the Netherlands and states that personal data is not transferred to third countries.
Technical and organisational measures
The documented measures include TLS 1.2+ for data in transit, AES-256 encryption at rest where technically feasible, least-privilege access and strong authentication where relevant.
Incident support
Cyber Detector must notify the controller without undue delay after becoming aware of a personal-data breach and, where possible, within 24 hours.
Deletion, return and recovery
Personal data is returned or deleted according to documented instructions and applicable law. Residual backup copies expire through the documented retention and restoration process.
Subprocessor transparency
The DPA includes an approved subprocessor list and requires written notice of planned additions or replacements at least 30 days in advance.
This summary is informational and does not replace the current Data Processing Agreement, customer instructions, legal review or environment-specific assessment.
A clearer contractual model for customers and MSPs.
The current Subscription Terms define ownership, access, switching, export and the commercial relationship between Cyber Detector, the MSP and the end customer.
The customer retains control of its data.
Customer Data remains under the customer’s rights and control. Cyber Detector processes personal data as processor where applicable, while the customer determines the purpose, legal basis and instructions.
- Customer-controlled deletion through available platform functionality
- Return or export process at termination
- Deletion from active production after the applicable return or retrieval process
Documented exit and switching support.
The terms include switching and portability provisions where applicable, including a written switching process, cooperation and access to customer data export.
- Switching notice capped where applicable by law
- Standard export and legally required machine-readable formats where relevant
- Additional technical assistance may be agreed separately
The MSP remains the commercial customer owner.
Where the customer acts as MSP or reseller, Cyber Detector is the MSP’s contractual counterparty and does not establish a direct contract with the MSP’s end customers.
- The MSP manages its end-customer relationship and service delivery
- Customer attribution is platform-specific
- Registered partner relationships are protected against intentional circumvention
Roles are defined before rollout.
The terms separate Cyber Detector’s platform responsibilities from the MSP’s responsibilities toward its own customers, including support, lawful use and customer administration.
- Cyber Detector provides the platform and documented service scope
- The MSP remains responsible for its end-customer commitments
- Customer access and use must follow the agreed terms and applicable law
Clear answers before customer onboarding.
Does CyberLearn support Microsoft sign-in and Entra synchronisation?
Yes. CyberLearn supports Microsoft login and Microsoft Entra employee synchronisation within the current documented product scope. The final setup depends on the customer environment, permissions and prerequisites.
Is all technical documentation published publicly?
No. The public page provides a high-level overview. Detailed implementation, partner and customer-review material is shared through the appropriate controlled route.
Does CyberLearn provide guidance for mail delivery and allowlisting?
Yes. Partners receive guidance for relevant mail-delivery, allowlisting and phishing-reporting workflows in supported environments. Customer-specific security controls may require additional validation.
Can CyberLearn guarantee that every customer setup is identical?
No. Microsoft licensing, permissions, organisational structure and mail-security configuration can differ. The onboarding process is designed to identify those differences before rollout.
Does CyberLearn make a customer compliant with GDPR, NIS2 or ISO 27001?
No single platform creates compliance on its own. CyberLearn can support awareness, documentation and operational security activities, while the organisation remains responsible for its broader governance and compliance programme.
Who manages the customer relationship?
CyberLearn is delivered through MSPs and IT partners. The partner owns the customer relationship, agreement, commercial offer and rollout dialogue.
Bring trust, technical readiness and the partner conversation together.
See how CyberLearn supports customer evaluation, Microsoft onboarding, mail-delivery preparation and reporting workflows in a focused partner demonstration.