CyberLearn FAQ Hub
Clear Answers For Partners, Customers And Technical Teams.
Explore the most common questions about CyberLearn’s partner model, pricing, platform, phishing simulations, automation, Microsoft workflows, security and deployment.
Partner model
How the CyberLearn partner relationship works.
Questions about customer ownership, channel conflict, branding and the role of Cyber Detector.
Is CyberLearn sold directly to end customers?
No. CyberLearn is delivered through approved MSPs and IT partners. The partner owns the ongoing commercial relationship, customer agreement and invoice.Partner-only
Who owns the customer relationship?
The MSP or IT partner owns and manages the customer relationship. Cyber Detector provides the platform, partner enablement and relevant technical support.
Can an organisation contact Cyber Detector directly?
Yes. Cyber Detector can understand the organisation’s needs and connect it with an appropriate CyberLearn partner. The ongoing commercial relationship remains with the partner.
Can partners register customer opportunities?
The current subscription terms provide a route for MSPs and resellers to register customer opportunities or relationships. Commercial attribution is platform-specific and subject to the applicable agreement.
Does Cyber Detector protect registered partner relationships?
The current subscription terms state that Cyber Detector will not intentionally solicit or contract directly with a registered customer for the same platform in a way intended to circumvent a partner in good standing.
Can CyberLearn support partner branding?
CyberLearn supports partner branding through logo customisation. Custom domains, sender infrastructure, portal URLs or complete interface redesign should only be assumed where a current agreement specifically confirms them.
Pricing & commercial model
Clear answers without exposing partner economics.
CyberLearn’s public website explains the model, while exact purchase pricing stays private.
Why are partner prices not shown publicly?
Partner purchase prices depend on relevant user volume and the applicable agreement. Pricing is therefore shared directly with approved partners, who determine their own end-customer offer.
Does Cyber Detector set the end-customer price?
No. The partner decides the customer offer, selling price, agreement and invoice.
Are there several public feature tiers?
The current standard model uses one all-inclusive partner package with current live platform capabilities. The commercial calculation varies by context rather than a public feature split.
What influences a partner quotation?
The calculation normally considers realistic paid-user volume, customer profile, markets, onboarding responsibility and the applicable partner agreement.
Are test users treated as paid users?
No. Test users are not treated as recurring paid users when a realistic commercial calculation is prepared.
Can CyberLearn be included in the partner’s own managed service?
Yes. Partners can combine CyberLearn with onboarding, support, advisory, compliance or managed-security services while retaining commercial control.
Platform & learning
What CyberLearn includes and how it supports customers.
Questions about awareness training, interactive learning, reporting and compliance support.
What is CyberLearn?
CyberLearn is a partner-delivered platform for security awareness training, interactive learning, phishing simulation, automation, reporting and selected preparedness and compliance-support workflows.
What is Interactive Learning?
Interactive Learning places employees in realistic workplace situations where their choices influence the training flow. It is designed to make cyber-risk decisions more practical and memorable.
Can partners create customer-specific content?
CyberLearn supports custom awareness and phishing material within the live platform scope. The exact production workflow depends on the selected content type and current functionality.
Can training be assigned to departments and subdepartments?
Yes. Customer structures can be organised by company, department and subdepartment to support targeted learning, phishing activity and reporting.
Does CyberLearn provide management reporting?
Yes. The platform includes reporting and overview functions across awareness, phishing, videos and interactive learning, subject to the live report options.
Does CyberLearn make an organisation compliant with NIS2, GDPR or ISO 27001?
No platform or training course creates complete legal compliance by itself. CyberLearn can support employee awareness, training and documentation as part of a broader security and compliance programme.
Phishing simulation
Campaigns, targeting, reporting and automation.
Common questions about building and operating realistic customer phishing programmes.
How quickly can a partner create a phishing simulation?
Partners can start from a recognisable scenario, tailor the subject, CTA, language, image, logo and customer-specific message, select the audience and preview the campaign before launch.
Does CyberLearn include brand-based scenarios?
Yes. CyberLearn includes more than 80 recognisable brand-based scenarios. Brand names are used only as references in controlled simulations and do not imply affiliation or endorsement.
Can a customer’s own email be used as a starting point?
The current workflow supports using an uploaded email image as a starting point for a customer-specific simulation, while avoiding direct reuse of confidential information.
Can campaigns target selected parts of an organisation?
Yes. Simulations can be assigned to a company, department, subdepartment or selected employee group within the supported platform workflow.
What phishing results can partners review?
Partners can review relevant activity such as opens, clicks, login attempts, mobile behaviour and reporting activity, and filter results by customer structure and period.
Can phishing campaigns run automatically?
CyberLearn supports recurring phishing rules and planned simulations within the current automation scope. Partners choose the relevant scope, interval, start date, language and template groups.
Automation & integrations
Microsoft workflows, scheduled reporting and operational setup.
Questions about Entra, reminders, reporting, allowlisting and supported integrations.
Is everything in CyberLearn fully automated?
No. CyberLearn automates specific documented workflows, including parts of user administration, campaigns, reminders, reporting and operational setup. The partner remains in control.
Does CyberLearn support Microsoft Entra?
Microsoft login and Microsoft Entra-related employee synchronisation are supported at a high level. Exact setup depends on the customer environment, permissions and current supported scope.
Can reports be sent automatically?
Yes. Recurring report delivery can be configured for selected recipients, organisational scopes, report types and reporting periods, subject to the available options in the live platform.
Can campaigns and reminders be scheduled?
Yes. CyberLearn supports campaign automation and reminders to reduce repetitive administration and support recurring customer programmes.
Does CyberLearn support automated allowlisting?
CyberLearn includes automated allowlisting within the currently supported technical scope, together with guided preparation and fallback steps where customer-specific actions are required.
Does CyberLearn replace Microsoft 365 security management?
No. CyberLearn is not a broad Microsoft 365 security-management platform. Its confirmed scope focuses on awareness, phishing, Microsoft access, Entra-related synchronisation and documented operational workflows.
Security, privacy & deployment
Clear answers before customer rollout.
High-level answers based on the current approved documentation and product scope.
Who is the data controller and who is the data processor?
The customer acts as data controller and determines the purposes, legal basis and documented instructions. Cyber Detector acts as data processor within the agreed scope.
Where is data processed and hosted?
The current Data Processing Agreement describes hosting in ISO 27001-certified data-centre environments in Germany and the Netherlands and states that personal data is not transferred to third countries.
What security measures are documented?
The current DPA describes measures including TLS 1.2+ for data in transit, AES-256 encryption at rest where technically feasible, least-privilege access and strong authentication where relevant.
How are personal-data breaches handled?
Cyber Detector must notify the controller without undue delay after becoming aware of a personal-data breach and, where possible, within 24 hours.
What happens to customer data at termination?
Customer data can be returned or exported according to the applicable procedure and legal requirements, followed by deletion from active production systems. Residual backup copies expire through the documented retention process.
Are all technical and legal documents publicly available?
No. The public website provides a high-level overview. Detailed implementation, partner and customer-review material is shared through the appropriate controlled route and according to the latest approved versions.
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